Privacy Policy
Effective Date: 1th April 2025
Welcome to DK ORTHO ! Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dkortho.my , use our services, or make a purchase from our WooCommerce store.
By using our website, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect and process the following types of information:
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Personal Identification Information: Name, email address, phone number, mailing address.
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Order and Payment Information: Billing address, shipping address, payment details (via secure payment gateways).
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Consultation Information: When purchasing semi-custom insoles online, we require you to visit our physical store for full-body measurement and customization.
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Form Submissions: Information provided through contact forms, including inquiry type (Product Inquiry, After-Sales Service, Other).
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Technical Data: IP address, browser type, operating system, referring URLs, time and date of access.
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Cookies and Tracking Technologies: We use cookies to enhance your browsing experience.
2. How We Use Your Information
We use the information collected to:
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Process and manage your orders.
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Schedule your physical fitting appointment.
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Respond to inquiries and provide customer support.
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Improve website functionality and user experience.
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Send you service-related updates and promotional offers (with your consent).
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Comply with legal obligations.
3. Sharing Your Information
We do not sell, rent, or trade your personal data with third parties. However, we may share your data with trusted service providers who assist us in operating our website and services, such as:
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Payment processing partners.
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Courier and logistics providers.
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Professional advisors (legal, accounting).
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IT service providers.
These parties are obligated to protect your data and use it only for the services they provide to us.
4. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
If you request deletion of your data, we will comply unless we are legally obligated to keep certain information.
5. Security of Your Information
We implement administrative, technical, and physical security measures to protect your personal data.
However, please note that no transmission over the internet or method of electronic storage is 100% secure.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
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Access to your personal data.
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Correction of inaccurate or incomplete data.
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Deletion of your personal data.
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Object to or restrict the processing of your data.
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Withdraw consent at any time.
To exercise these rights, please contact us at [Insert Contact Email].
7. Cookies and Tracking Technologies
We use cookies for:
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Essential website operations.
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Performance and analytics.
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Customization and personalization.
You can control the use of cookies through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.
9. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
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Email: dksupport@dkortho.my
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Phone: +6018-900 6683
Thank you for trusting DK ORTHO with your information!
